No matter what industry, SMART is the integral solution for your company: HVAC, alarm and security, appliance repair, plumbing, electrical, auto repair, landscaping, computer repair, carpet cleaning, contracting, convenient stores, petroleum equipment, fire extinguisher sales and service, and more!
Our core product, SMART Service has been in use for 20 years. The perfect solution for your business dispatching, service, and inventory management.
Why Choose Us
Superior Customer Service
Our top notch software support team constantly proves itself to be the best in the business. Our clients rave about the speed and effectiveness our support team provides. Unlike any other software company in the industry, we provide On-Site training with our seasoned trainers.
Grow Your Company
The bigger you get, the more challenging running your business can be, that is where we come in to play. From streamlining routes and inventory management, to in depth reporting and analysis; SMART Software is with you side by side to help your company thrive and expand. Conversely, we stick with you during the lean times as well, we are not going anywhere, and you are part of the family.
Organize Your Business
SMART's powerful service management, inventory control, customer relationship and sales components will streamline your operations while keeping all of your important customer and business data in one place. Easily set up contract and sales reminders to be texted and/or emailed to you and your staff so nothing EVER slips through the cracks.
Generate More Revenue, Increase Profits
We have components that can literally generate more money for your company with our unique, cutting-edge approach to business. Additionally, our inventory management, equipment tracking, time management, and in-depth reporting will boost your bottom line.
Strong. Stable. Reliable.
Our team consisting of top notch software developers, experienced technical support staff, seasoned ATM & Amusement operators, Service Company owners, and a friendly, knowledgable sales group have throughout the years proven to be the leaders in the software industry.
ATM-SMART is a fully featured software product that manages the flow of cash from the bank to the terminal, back to the bank. ATM-SMART uses internal checks and balances to ensure that your ATM terminals have enough cash to handle usage until it is scheduled to be loaded again.
Key Features of the Service Module:
- Generate more revenue from your routes
- Reduce surplus vault cash while helping eliminate empty vaults
- Help you provide first class levels of service and support
- Close the cash handling loop from money room to terminal to bank
- Help you *Manage your cash and *Keep your locations
- Manage customers, contacts and documents
- Expand your reporting and analysis of location performance
- Imports current and history ATM information from your processor.
- Graduated Commissions.
- Predict Cash Usage.
- CRM (Customer Relationship Management).
- Terminal Bumps.
- Service and Support is Fully Integrated.
- Not a Cloud Based System.
- Customized access and control set up per user’s needs.
SMART is the most powerful, modern and effective system available for managing and servicing amusement routes. Designed specifically for the purpose of supporting a modern amusement machine route operation, the system captures an unlimited number of fees, adjustments and other types of activity for any machine, location or route. The system is also easy to learn and does not require proprietary equipment.
Fees and Adjustments
- Fee Flexibile
- Get your money, keep your money, keep your locations
- Calculate fees and adjustments
- Unlimited types of fees and fee structures
- Get your fees a little at a time. Keeps your locations happy!
- System Easily Takes Care of
- Complex and Unique Splits
- NCB (non cash box), credit cards, player rewards and internet revenue with ease
- Unlimited adjustments and each adjustment can be setup to your needs
- Multiple revenue splits on same machine
- Collect small fee for expense items you previously absorbed
Managing the System
- Flexible routing
- Quickly reassign routes and multiple collectors to different routes
- Show maps of mulitple routes or single location in route
- Real time reporting - NO month-end or year-end processes
- Track 1099 customers and quickly gernerate reporting
- Various revenue reports available
- SMART Collector
- Completely detached and powerful mobile collections
- Abilty to sync remotely (depending on your network)
- Business Dashboard
- Select your overview showing various revenue graphs and money room stats
- Date range is dynamic to show last month, last year, etc.
Access your system from ANY device, ANYTIME, ANYWHERE with SMART Mobile. Attach photos to work orders and locations; track time and parts on service tickets, and access machine/equipment specific information and service history. SMART Mobile allows the service tech out in the field to access key information back in the office to help complete service calls accurately and promptly.
- Complete service calls. Ability to assign or accept a call to prevent confusion.
- Add time, parts and comments to a call.
- Access customer information, contacts, and history
- Access machine-specific information and history
- Direct Access to Google Maps for Navigation
- A complete up-to-date company directory
The Amusement SMART system includes a fully integrated powerful and successful CRM solution. The system allows you to manage the relationships you have with your customers, vendors and other contacts.
- Instantly and easily find a customer or contact
- Create unlimited customers and unlimited contacts for a customer
- View customer sales and service history on one screen
- Create and manage customer contracts and agreements
- Link to interfaces such as Microsoft Word and e-mail
- Open previously saved customer files or quotes with one click
- Use templates for quotes, fax forms, letters, contracts, etc. with customer information populated in the appropriate fields
- Create custom mail merge documents
- Develop new opportunities while logging an interaction with your customer
- "Single Click" creation of a follow-up call
- Mark interactions as private when there is sensitive information
- View team or individual opportunities and see upcoming scheduled follow-ups to monitor and track
- Capture specific sales-related comments for your customer or contact
- Opportunity tracking and reporting
- Team assignments of sales opportunities and meetings
A module is available for league and tournament player tracking and reporting.
- Unlimited numbers of players, events and seasons
- Flexible user-defined points
- Can be used for any type of loyalty needs
- Use of point templates to make setup easy
- Events can be connected directly to a location
- Multiple seasons can run concurrent
- Ability to export to website for publishing standings Live Example ===> CLICK HERE
- Player ranking reports and exports
Gaming SMART is your complete solution to grow, maintain and manage your field service routes!